The most important thing to review is the effectiveness of the programme. As long as a programme is effective, I do not quite care too much if its lacking in other areas like service, ambiance etc…
That said, I cannot say for sure that the programme is effective. After a month’s worth of about 20 sessions, almost all the body measurements remain the same. Weight, Fat percentage, muscle percentage, thigh circumference remain similar. Waist measurement did go down an inch. However, I can’t say for sure too that if it is due to their programme or my own workouts.
To look at the various body measurements and not see a change after a month of hard work was rather disappointing. Apparently, the “increase in metabolic rate” has not helped me reduce my body fats percentage. As such, the programme has failed to help me achieve my most important target – fat lost!
Although I mentioned that I was not bothered by five-star service and ambience, I was still disappointed with the service provided by the company. During my 3rd visit, I arrived at the shop to find the door locked and nobody inside to pick up the phone. Apparently, the employee could not make it to work and failed to contact me to inform that nobody would be manning the place. This led me to ponder about the company’s resource management and accountability process. How can a business be completely reliant on just one employee without any back-up person?
Also, it is obvious that the ladies working there are not trained in fitness and basic human physiology relating to the business. Other than the “standard answers memorised from a training manual”, they lack the knowledge of mechanics behind fitness and weight loss. So if you are someone who has a lot of questions and need all of them answered, this is not the right place for you. I went through it because I knew my stuff and wanted to just focus on seeing the results of the infra-red treatment.
I have about 10 more sessions to go but I doubt that will let me see any drastic improvement.